Last Updated: 05/13/26

At Pharma Centro (“Pharma Centro,” “we,” “our,” or “us”), we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our pharmacy, website, phone systems, and SMS/text messaging services.

Information We Collect

We may collect the following information:

• Name

• Phone number

• Email address

• Prescription-related requests or inquiries

• Communication preferences

• Information voluntarily provided through our website, forms, IVR system, or customer service interactions

We only collect information necessary to provide pharmacy services, customer support, and communication requested by the patient.

SMS/Text Messaging Consent

By providing your phone number and opting in through our phone system, website, or other communication channels, you consent to receive SMS/text messages from Pharma Centro related to pharmacy services.

Examples of messages may include:

• Prescription refill links

• Prescription transfer links

• Refill reminders

• Pharmacy service notifications

• Follow-up communication related to your request

IVR Consent Example

When calling our pharmacy, patients may hear a message such as:

“Press 1 if you would like to receive a text message with a secure link to refill or transfer your prescription.”

By pressing the designated number, the patient provides consent to receive the requested SMS communication.

Message Frequency

Message frequency may vary depending on your interactions and requests.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP

After opting out, you will no longer receive SMS messages from Pharma Centro unless you opt in again.

For assistance, reply:

HELP

or contact us directly.

How We Use Information

We use collected information to:

• Provide pharmacy services

• Process refill or transfer requests

• Communicate with patients

• Improve customer service

• Maintain security and compliance

• Send SMS messages requested or authorized by the patient

Sharing of Information

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Patient information may only be shared with service providers or vendors necessary to operate our pharmacy services, messaging systems, or legal/compliance obligations.

SMS Consent Protection

SMS consent is not shared with third parties or affiliates for marketing purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

HIPAA & Healthcare Privacy

Where applicable, Pharma Centro handles protected health information in accordance with applicable healthcare privacy laws and regulations.

SMS communications may not always be fully secure. Patients should avoid sharing sensitive medical information through unsecured text messages unless specifically instructed.

Your Rights

You may contact us to:

• Request access to your information

• Update or correct your information

• Withdraw consent for communications

• Ask questions about this Privacy Policy

Contact Information

Pharma Centro
Phone: (905) 265-1265
Email: [email protected]
Website: pharmacentrorx.ca

Policy Updates

We may update this Privacy Policy periodically. Any updates will be posted on our website with a revised effective date.